How to Cancel an Order on DoorDash
How to Cancel an Order on DoorDash Before it’s Been Assigned
If you’ve placed an order on DoorDash but need to cancel it before a driver has been assigned, you’re in luck. The process is fairly simple and can be completed in just a few steps.
- Open the DoorDash app and navigate to your account.
- Select “Orders” from the menu.
- Find the order you want to cancel and tap “View Order.”
- Tap the “Cancel Order” button at the bottom of the screen.
- Choose a reason for canceling the order from the options provided and confirm your cancellation.
Once you’ve canceled the order, you’ll receive a refund if you’ve already paid for the food. If you used a promo code or discount, you may not receive the full value of the code or discount back in your account.
It’s important to note that you can only cancel an order before it’s been assigned to a driver. If the driver has already been assigned, you’ll need to follow a different set of steps to cancel the order.
How to Cancel an Order on DoorDash After it’s Been Assigned
If you need to cancel an order on DoorDash after a driver has already been assigned, the process is a bit more complicated. However, it’s still possible to cancel the order and receive a refund for your purchase.
- Open the DoorDash app and navigate to your account.
- Select “Orders” from the menu.
- Find the order you want to cancel and tap “Help.”
- Choose “Cancel Order” from the list of options.
- Follow the prompts to confirm your cancellation and select a reason for canceling the order.
It’s important to note that canceling an order after a driver has been assigned may result in a fee or penalty. This fee may be waived if you cancel the order within a certain timeframe, such as within five minutes of the driver being assigned.
Once you’ve canceled the order, you’ll receive a refund for your purchase. However, you may not receive the full value of any promo codes or discounts you used on the order. Additionally, the refund may take several days to process and appear in your account.
What Happens After You Cancel an Order on DoorDash?
If you cancel an order on DoorDash, there are a few things that happen next. The specifics can vary depending on when you cancel the order and whether or not a driver has already been assigned.
If you cancel an order before it’s been assigned to a driver, you’ll receive a full refund for your purchase. This refund will typically be processed within a few days, although it may take longer depending on your bank or payment method.
If you cancel an order after a driver has been assigned, you may be charged a fee or penalty. The specific amount of the fee can vary, but it’s typically around $5. This fee may be waived if you cancel the order within a certain timeframe, such as within five minutes of the driver being assigned.
In either case, the food you ordered will be returned to the restaurant or disposed of if it’s already been picked up by the driver. If you canceled the order because of an issue with the food or the delivery, you may be able to contact DoorDash customer support to request a refund or credit.
It’s also worth noting that canceling orders frequently or without a valid reason may result in penalties or account restrictions. If you find yourself needing to cancel orders often, it may be worth reviewing your ordering habits and making adjustments to prevent the need for cancellations in the future.
Tips for Avoiding the Need to Cancel an Order on DoorDash
Canceling an order on DoorDash can be a hassle, so it’s best to avoid the need to cancel in the first place. Here are a few tips to help you avoid having to cancel an order:
Check the restaurant’s hours: Make sure the restaurant you’re ordering from is open and serving food during the time you place your order. If the restaurant is closed or not serving food, your order may be canceled automatically.
Double-check your order details: Before placing your order, double-check the items you’ve selected, the quantity, and any special instructions. This will help ensure that you receive the correct food and that the order is fulfilled correctly.
Be available for delivery: If you’re not available to receive the delivery, the driver may cancel the order or mark it as undeliverable. Make sure you’re available during the estimated delivery window and that you’ve provided accurate delivery instructions.
Communicate with the driver: If you have any special requests or instructions for the driver, such as a gate code or specific delivery instructions, make sure you communicate these clearly in the app or to the driver directly.
By following these tips, you can help avoid the need to cancel an order on DoorDash and ensure a smooth and hassle-free delivery experience.
Additional Considerations When Canceling an Order on DoorDash
Here are a few additional things to keep in mind when canceling an order on DoorDash:
Contact customer support for assistance: If you’re having trouble canceling an order or need assistance with the cancellation process, don’t hesitate to reach out to DoorDash customer support. They can help guide you through the process and answer any questions you may have.
Be mindful of cancellation fees: If you cancel an order after a driver has been assigned, you may be charged a fee. Make sure you understand the fee policy and how it applies to your order before canceling.
Don’t abuse the cancellation system: Canceling orders frequently or without a valid reason can result in penalties or account restrictions. Use the cancellation system sparingly and only when necessary.
Consider the impact on the driver: Canceling an order can be frustrating for the driver, who may have already picked up the food or traveled a significant distance. Consider the impact on the driver before canceling an order and try to avoid canceling unless it’s absolutely necessary.
By keeping these considerations in mind, you can help ensure a smooth and hassle-free experience when canceling an order on DoorDash.
